Custom-made Clienteling app
When an app is built to measure, every evolution is possible within technical limits: the solution adapts to the needs of the business, and that is real value for the Client.
Luigi, Chief Mobile Officer, vegan/s
LORO PIANA
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Provide Sales Associates with a tool to deliver exceptional service to the most exclusive clientele, through immediate, personalized insights that enable tailored recommendations and a premium brand experience. A tool rolled out to every boutique worldwide.
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We developed a native iOS app designed specifically for Loro Piana and fully integrated with the third-party services the brand already uses (e.g. Salesforce). The brand’s decision to go with a made-to-measure solution rather than an off-the-shelf one stemmed from the need to fit the tool to the business model, not the other way around, and to allow its features to evolve continuously. The app puts a complete view of the client, their own sales KPIs, and the means to independently manage communications, campaigns and orders in Sales Associates’ hands, all from a single touchpoint.
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UX/UI Design • Mobile App Development • Third-party Integration • Application Maintenance
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