/ SERVICES
24/7 Monitoring
An in-house team, active 24/7
We have built our observability expertise in sectors where service interruptions are not an option. We do not simply respond to alerts: we adopt proactive monitoring, with alerting on application and infrastructure metrics. The people who watch over the systems are the same people who know them from the inside, which dramatically reduces diagnosis and response times.
Services
We keep watch over application and infrastructure metrics with alerts, catching anomalies before they can turn into service disruptions.
We handle incidents through internal procedures coordinated with the Client's own, ensuring full alignment.
We triage each event and assign it a coded urgency level. We configure targeted alerts to the designated project contacts responsible for resolution, reducing noise and false positives.
24/7 coverage with in-house on-call teams, with no handovers.
We run 1st- and 2nd-level helpdesk services for our clients, particularly in the banking sector.
Digital Transformation and core banking migration
Challenge - Supporting Volksbank in one of its most ambitious digital transformation initiatives: renewing its Front-End channels and migrating to a new core banking system. Read more
The first Italian bank in the Cloud
Challenge - Guiding Banca Progetto through the transition to a fully digital business model on AWS. A Digital Transformation project involving every area of the company, requiring the complete restructuring of existing flows and the integration of the entire ecosystem of services and platforms in place - from CRM to factoring applications through to qualified electronic signature (FEQ) - to reduce lock-in tied to third-party tools. Read more
Banca digitale, From 0 to Launch
Challenge - Designing and developing buddy, UniCredit's digital branch: the first conversational bank, open 24/7, integrated with an ecosystem of partners and services. Read more
