/ SOLUTIONS
KYX ONWARDS
A new customer experience, toward an ongoing relationship
KYX Onwards moves beyond onboarding as a one-off event. It is an integrated platform that builds a lasting relationship with Customers. A single management panel brings Private and Business customers together. Within it, the KYC module, also available in a conversational version, connects with the Bank’s tools and lets customers independently handle the requirements and needs that follow their initial onboarding, through self-care digital processes.
A dashboard with integrated features to support an ongoing customer relationshipa
01
API Integration
The platform fits easily into the corporate ecosystem thanks to its exposed APIs. Each organization has its own dedicated, secure space, with access and roles configurable to match operational responsibilities.
02
Unified Onboarding
KYX Onwards brings Private and Business onboarding together in a single, continuous process. Not a one-time activity at the start of the relationship, but the first step in a relationship with the Customer that evolves over time.
03
KYX Builder
The dashboard is where KYC flows for Private and Business customers are designed and configured, in either traditional or conversational mode. This flexible approach adapts the journey to Customer needs and to the Bank’s goals.
04
Upselling and Cross-selling
Customer profiling and integration with the Bank’s systems make it possible to enrich flows with targeted upselling and cross-selling initiatives. The dashboard helps manage these activities and supports offers that match each Customer’s needs and profile.
05
Self-Care
With KYX Onwards, the Bank offers Customers a fully digital experience for dedicated operations: from uploading an updated document to subscribing to financial products matched to the user’s profile.
06
Multi-frontend Solution
KYX Onwards supports different channels and interfaces through a single verification engine. This approach ensures consistent controls, a seamless experience and greater independence in evolving and releasing each front end.
Certifications & Partners
vegan/s operates a management system certified to the ISO 9001 and ISO 27001 standards
ISO 9001:2015 Certified
Certificate Number: 025D-VEGS-Q
ISO/IEC 27001:2013 Certified
Certificate Number: 025D-VEGS-SI
ISO 26000 Compliant
Frequently Asked Questions
How does KYX Onwards create value beyond onboarding?
KYX Onwards turns onboarding into the starting point of an ongoing relationship with the Customer. Profiling and integration with the Bank’s systems support targeted upselling and cross-selling initiatives, helping to deliver offers that better match Customer needs.
How does KYX Onwards integrate with the existing technology ecosystem?
Integration can happen in two ways: through exposed APIs, which connect easily with the institution’s systems, or through our Enterprise Container Platform, the cloud-native middleware that enables the deployment and integration of new solutions into the existing architecture.
How far can the front-end experience be customized?
Thanks to KYX Onwards’ modular “bricks-on-bricks” architecture, every aspect of the experience can be customized to the Bank’s requirements. Devices are equally flexible: the solution is available for both web and mobile touchpoints.
